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SUSTAINABLE DEVELOPMENT

Brighter Future

Exquisite Products
Considerate Service
Customer Rights and Interests

Adhering to the spirit of "striving for the ultimate quality of products and services", Poly Property has upgraded the brand development concept of "Poly, My Hometown" into "The Essence of Truth and Beauty Defines My Home " to better shoulder the mission, increase brand value, convey product spirit downwards, and improve customer satisfaction. We endeavor to build a brand ecosystem with excellent competitiveness.

POLYLIGHT
Four Sensory Living System

To consolidate the product value, so as to better serve customers and meet the real living needs of homeowners. Strictly controlling quality of products, we have developed technical modules and guidance standards to ensure high quality of projects.

Creating a Beautiful Life

We upgraded the product system again according to new market trends and customer demands to further improve product competitiveness, and formed five major product series, i.e., the JIADI Series, YU Series, FU Series, YIN Series, ONE Series, to provide each type of customers with an exclusive beautiful lifestyle.

JIADI Series

Rare and prestigious collections

Rare, precious and glorious products collected
Irreplaceable products created based on rare urban resources. Customized for a minority of people, highlighting their extraordinary identity and taste.

YU Series

Premium customized art masterpieces

High-standard masterpieces of art
Perfectly customized products up to international standards, reflecting the charm of the times. Lead the high quality of urban life, showing the ultimate style.

FU Series

Enduring works with profound connotation

Masterpieces with the strong rhyme
Reflect urban spirit and culture through meticulous design. Embody the Eastern humanistic spirit and contemporary expression.

YIN Series

Works of inspiration and creativity

Works created from inspirations
Full of strong living atmosphere, witnessing the passage of time. Warm and stylish high-quality residences with the warmth of home.

ONE Series

Works of landscape for peace of mind

Masterpieces of landscape style
Livable homes with unique natural resources. Vitality of life endowed by abundant natural resources.

Revitalizing Smart Homes

By introducing advanced intelligent equipment and comprehensively improving the public systems, Poly Property is committed to creating smart homes and communities, and further optimizing the smart living experience with high quality, high standards, high technology and high grade.

Building Smart Communities

In Shenzhen Poly Vibe Centro, Poly New Dream, Poly Urban Cultural Bay, Poly Jade Apartments and other projects, it has innovatively built smart communities (smart travel, intelligent security, smart facilities and smart services), shared communities, green communities, worry-free communities and indoor value-added communities. On this basis, homelike experience communities are also built.

In creative model houses, smart home improvement items are introduced, including smart central control scre

Smart Central Control System

Poly Property adopts the visual intercom and smart central control system for the Shandong Poly Crown project. The indoor 10.1-inch central control screen is not only an indoor visual intercom, but also a smart control terminal for the entire house, which has the voice recognition function and can achieve voice control of all smart devices in the house.

A smart lighting system is introduced for the project, which can switch on/off different lights according to the scene modes, thus being able t

Adhering to the customer value strategy, we are committed to providing professional, warm and efficient services, and creating a better life together with our customers.

Property Management

Always putting quality first and adhering to the service philosophy of "Making Life Even Better", Poly Property Management has formed a service mode of combining "people + things + time" and having the features of "space + time". By using the intelligent technology, we strive to establish an all-round service system that is safe and reassuring. In 2023, Poly Property Management and Poly (Hong Kong) Property Management were certified by the ISO 9001 quality management system.

Poly Property Management always provides high-end, high-quality customized services to customers around the clock.

High-end customized services

We deeply explore the personalized needs of homeowners and customers for quality life according to their characteristics, including basic necessities of life, and other needs of parenting, health preservation, and social interaction. On this basis, we hope to offer customized services and on-demand excellent experience.

Exclusive services

We provide special delivery services for homeowners accepting their houses. Specifically, we hold a small, concise and grand key handover ceremony for each homeowner welcoming their new abode.

Service standards

Comprehensive service: 24-hour service in each of 365 days, quick response in 30 minutes, and always valuing customer safety. We provide the exclusive housekeeper service according to customers’ needs, always paying attention to what they need and think about, to bring them a perfect experience.

Hotel Services

Poly Business and Tourism is a hotel management platform under the Group, which is responsible for the operation and management of self-operated hotel projects and entrusted management and development of new projects.
Poly Business and Tourism is committed to perfecting the customer experience throughout the life cycle mainly through customer information management, customer relationship management and maintenance, customer satisfaction surveys, etc. Poly Business and Tourism makes action plans according to customer complaints, and continuously enhances hotel service management to provide a homelike experience to every guest.

Poly Business and Tourism is a hotel management platform under the Group, which is responsible for the operation and management of self-operated hotel projects and entrusted management and development of new projects.
Poly Business and Tourism is committed to perfecting the customer experience throughout the life cycle mainly through customer information management, customer relationship management and maintenance, customer satisfaction surveys, etc. Poly Business and Tourism makes action plans according to customer complaints, and continuously enhances hotel service management to provide a homelike experience to every guest.

Actively safeguarding customer rights in all aspects, we are committed to offering a safe and reliable service experience to customers through strict privacy protection, efficient complaint handling, and compliant marketing.

Customer Satisfaction

Poly Property continued customer satisfaction surveys. The Group increased the overall satisfaction by 12% compared to 2022. Each region enhances the stickiness of homeowners through community renewal and value-added maintenance, improving the overall customer satisfaction.

Response to Customer Demands

We have established multiple channels for customer communication and the complaint mechanism, including the 400 hotline, WeChat official account, customer service, butler service corporate WeChat account, home repair, etc. In 2023, the Group‘s 400 hotline team was upgraded to efficiently respond to the homeowners’ requests for incident handling and repair at all stages. They provide services for 10 hours each day, hoping to offer more systematic and comprehensive services for customers. During 2023, the Group’s customer complaint handling rate was 98%.

Responsible Marketing

The Group strictly complies with all relevant laws and regulations, including the Advertising Law of the People's Republic of China, and the Measures for the Administration of Real Estate Sale, effectively carrying out compliant marketing activities. We have established a range of marketing management policies such as the Poly Property Limited Marketing Management System , to ensure the reasonable and compliant marketing activities and the authenticity and reliability of promotional materials.
In 2023, the Group strengthened the marketing integrity and enhanced the awareness of marketing risk control. During the reporting period, we conducted random inspections of 65 marketing businesses and inspected and reviewed 320 processes.
Information Security and Privacy Protection
Strictly complying with the Personal Information Protection Law of the People's Republic of China, the Data Security Law of the People's Republic of China , the Cybersecurity Law of the People's Republic of China and other laws and regulations, we have established a sound data security management system, to comprehensively protect customer information. By ensuring timely control of information security risks, we constantly enhance the Group's data security level and safeguard the legitimate rights and interests of customers.
User Authorization through Signing the Data Privacy Agreement
To access the various services offered to customers through the Wechat miniprogram, applications, and other ports, we require customers to sign the Data Privacy Agreement
Strict Backup Management for Data security
We strictly implement data security backup management, Before data is formally made available, the person in charge of the application system submits the backup strategy and backup script of the database and attachments, and completes the local backup. Meanwhile, we have strict requirements for the backup cycle and retention period of application system database.
Data Desensitization
We desensitize customer phone numbers and identity information during data management and application, preventing general personnel of the project team from accessing sensitive data. In addition, data is encrypted during transmission. We regularly organize the trainings on data security-related laws and regulations.
Graded Control of System Permission
We strictly follow the six-step data management process when handling data, which includes application, approval, forwarding, modification, review, and activation.
In addition, we monitor the backup, preservation, and archiving of data files, as well as the confidentiality of data around the clock.
Data Operation and Maintenance Security Management Mechanism
The operation and maintenance of servers or data should be based on a secure operation and maintenance link.
Any actions of accessing the system will be recorded in logs.
Localized Deployment of CRM System
We have comprehensively improved data security through localized deployment of the CRM system